Reveal Non-Reporting Unit Troubleshooting eTutorial
Need steps to get your non-reporting unit (NRU) working again? View this eTutorial before contacting Customer Support; it could solve the issue.
If your Vehicle Tracking Unit is not reporting, the troubleshooting steps contained in this video may help resolve the issue and get your vehicle reporting again. If it’s necessary to contact Support, you can communicate steps you have already performed to quickly move toward a resolution.