Verizon Connect Customer Portal - Support Cases

Verizon Connect Customer Portal - Support Cases

This interactive course walks you through how to create new support cases, and view the status of existing support cases in the Verizon Connect Customer Portal.

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About this course

The Verizon Connect Customer Portal is a self-service portal that puts you in control of viewing and creating  support cases, and managing invoices & payments. You must have administrator rights or have been assigned permissions in Reveal  to access the Customer Portal. 

This course focuses on the Support Cases section of the portal and demonstrates how to:

  • access the Customer Portal,
  • create new support cases,
  • view the status of existing support cases, and
  • add comments and files to existing support cases.

About this course

The Verizon Connect Customer Portal is a self-service portal that puts you in control of viewing and creating  support cases, and managing invoices & payments. You must have administrator rights or have been assigned permissions in Reveal  to access the Customer Portal. 

This course focuses on the Support Cases section of the portal and demonstrates how to:

  • access the Customer Portal,
  • create new support cases,
  • view the status of existing support cases, and
  • add comments and files to existing support cases.