Verizon Connect Customer Portal - Support Cases
This interactive course walks you through how to create new support cases, and view the status of existing support cases in the Verizon Connect Customer Portal.
The Verizon Connect Customer Portal is a self-service portal that puts you in control of viewing and creating support cases, and managing invoices & payments. You must have administrator rights or have been assigned permissions in Reveal to access the Customer Portal.
This course focuses on the Support Cases section of the portal and demonstrates how to:
- access the Customer Portal,
- initiate new support cases (via Chat),
- view the status of existing support cases, and
- add comments and files to existing support cases.